Streatham Removals Service Terms and Conditions
These Streatham removals terms and conditions set out the basis on which our moving services are provided. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing a reservation. They are intended to explain how the removals service operates, what is included, how payment is handled, and the responsibilities of both parties. If anything is unclear, you should request clarification before the moving date.
In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, including any person acting on the customer’s behalf. These conditions apply to domestic and commercial moves, packing services, loading and unloading, furniture handling, and any related ancillary work we agree to perform. They also apply to any agreed storage, disposal, or transportation arrangements where such services are included in the booking.
A quotation is based on the information provided at the time of enquiry, including inventory size, access conditions, floor levels, packing requirements, and timing. Removal service terms may change if the information supplied by you is incomplete or inaccurate. Any additional work, waiting time, parking issues, extra mileage, specialist handling, or changes requested after confirmation may result in revised charges. We reserve the right to amend the booking if the scope of work differs materially from the original description.
Bookings are only accepted when we have confirmed the date, service scope, and pricing in writing or through another recorded confirmation method. A booking is not binding until we have received any required deposit or advance payment and acknowledged the reservation. You must ensure that all details provided at the time of booking are true, complete, and up to date. This includes collection and delivery addresses, access restrictions, contact details, and any items needing special care. Where parking permits, lift reservations, or building permissions are required, you are responsible for arranging them unless we have expressly agreed otherwise.
Booking process normally follows four stages: enquiry, quotation, confirmation, and fulfilment. At the enquiry stage, we may request photographs, inventories, or a site description to assess the move properly. At the quotation stage, we may provide an estimate based on the information available. At confirmation, you accept the quote and agree to the planned schedule. At fulfilment, our team attends the agreed address and carries out the work in line with the booking. If you fail to provide access or are not ready at the scheduled time, waiting charges or additional attendance charges may apply.
You are responsible for ensuring that items are ready to be moved and that fragile, prohibited, or hazardous goods are declared in advance. Our Streatham removals service may decline to transport items that are unsafe, illegal, improperly packed, or likely to cause damage to other goods, vehicles, or property. Examples may include hazardous chemicals, pressurised containers, flammable materials, live plants subject to special restrictions, or items that are excessively fragile without suitable packaging. We may also refuse any item that cannot be moved safely by the available team or equipment.
Payments must be made in accordance with the quotation, invoice, or booking confirmation. Unless stated otherwise, any deposit is non-refundable and is used to secure the moving date and reserve resources. The balance is normally payable on or before completion of the service, or at another time stated in writing. We may accept bank transfer, card payment, or another agreed method. If a payment is declined, reversed, or delayed, we may suspend the service, withhold delivery, or charge reasonable recovery costs where permitted by law.
All prices are stated exclusive of any charges expressly identified as additional, unless we specify otherwise. These may include, without limitation, packaging materials, dismantling and reassembly, long carry distances, waiting time, congestion or parking-related costs, storage, and specialist lifting or handling. Terms and conditions for removals are based on the assumption that the move can be completed safely within ordinary working conditions. If the work becomes more complex than anticipated due to matters outside our control, we may update the price before continuing.
Cancellation rights depend on the stage of the booking and the notice you give us. If you cancel more than a specified period before the move date, you may be entitled to a partial refund of any amount paid, less reasonable administrative or reservation costs. If you cancel close to the scheduled date, fail to provide access, or are unavailable when the team arrives, you may be charged the full or substantial portion of the agreed fee. Where we have incurred third-party costs, those amounts may also be payable.
If we must cancel or postpone due to events outside our control, including vehicle breakdown, severe weather, road closures, staff illness, or any other force majeure event, we will try to give you notice as soon as reasonably possible. In such cases, we may reschedule the service or refund payments received for the affected part of the booking, but we will not be responsible for losses arising indirectly from the delay to the extent permitted by law. This includes missed deadlines, alternative accommodation costs, or business interruption unless liability cannot legally be excluded.
Liability is limited as set out in this section. We will use reasonable skill and care when carrying out the service, but removals involve risks that cannot always be eliminated. We are not responsible for damage caused by items that are poorly packed by you, pre-existing defects, hidden weaknesses in furniture or fixtures, or items that are inherently unstable or fragile. We are also not liable for damage arising from your failure to declare special handling needs, restricted access, unsuitable parking, or inaccurate property information.
Where we are legally liable for loss or damage, our responsibility is limited to the direct and reasonably foreseeable loss caused by our proven negligence or breach of contract. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law. Claims for damage must be reported promptly, and in any event within a reasonable time after the move. You should keep packaging, photographs, and supporting evidence available to help us assess any claim.
With regard to waste, packaging, disposal, and removal of unwanted goods, you must comply with all applicable waste regulations and duty of care requirements. We do not accept responsibility for the unlawful disposal of controlled waste unless we have expressly agreed to remove items under a lawful waste collection arrangement. If we transport items for disposal, you confirm that the materials are accurately described and that you have the right to transfer them. You must not place prohibited waste, hazardous waste, or items requiring special licensing into ordinary removal loads unless agreed in advance and handled lawfully.
The customer remains responsible for ensuring that any disposal request complies with environmental and waste transfer rules. Where required, waste transfer notes, consignment records, or other documentation may be issued or retained. We may decline to remove or dispose of any item if doing so would breach environmental law, licensing conditions, or safety obligations. Waste regulations may also require us to separate certain materials or refuse mixed loads that cannot be processed legally. In such circumstances, additional sorting or return charges may apply where lawful and reasonable.
All items removed for disposal must be clearly identified by you, and you should not include bank cards, confidential documents, medicines, or personal data-bearing materials unless they are securely destroyed or otherwise made safe. We accept no responsibility for loss arising from the disposal of items that you intended to keep but failed to separate from waste. If we believe an item is unsuitable for disposal through the agreed service, we may return it, store it temporarily at your cost, or ask you to arrange an alternative lawful method of disposal.
In the event of storage, if included, any stored goods are subject to separate storage conditions concerning access, climate, inspection, collection, fees, and release procedures. We may exercise a right to retain goods until all outstanding sums are paid, to the extent allowed by law. If goods remain uncollected beyond a reasonable period after written notice, we may treat the arrangement as abandoned and take lawful steps to dispose of or sell the goods in order to recover unpaid charges and expenses. Any proceeds would be applied in accordance with applicable legal requirements.
It is your duty to ensure that the goods being moved are insured adequately for their replacement value. We recommend that you check whether your home, contents, business, or transit insurance covers removals, storage, and handling. Unless we expressly agree otherwise in writing, any insurance arranged by us, if available, will be subject to its own terms, exclusions, and excesses. Our acceptance of a booking does not mean that every item is insured by default, and you should not rely solely on us for full-value protection.
These UK removal terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these conditions, or a booking made under them will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of a right or remedy will be effective unless agreed in writing or otherwise permitted by law.